24/7 emergency call-out · UK-wide
When it breaks, we answer.
24/7 emergency call-out, telephone triage and facilities management for build-to-rent, corporate landlords and property managers — nationwide, with local expertise.
Nationwide coverage, local expertise
We cover the whole of the UK through a network of vetted local contractors.
Why choose NECOS
Quality you can trust
Every contractor is vetted for qualifications, insurance and track record before they ever reach your door.
Fast, reliable response
Calls are answered around the clock, triaged immediately and dispatched to local trades who know the area.
Transparent pricing
Clear, upfront estimates before work begins. No hidden fees, no surprises on the invoice.
One point of contact
One number for every property in your portfolio. No chasing multiple contractors — we coordinate it all.
Facilities management
Who we work with
Build-to-rent
Round-the-clock resident support that protects your reputation and keeps occupancy strong.
Corporate landlords
Consistent standards and reporting across every asset, wherever it sits in the UK.
Property managers
An out-of-hours desk that triages first, so you only pay for the call-outs that matter.
Letting agents
A dependable emergency line for your tenants — and fewer 3am calls for your team.
Frequently asked questions
What types of emergencies do you handle?
A wide range of property emergencies — plumbing issues such as burst pipes and leaks, electrical faults, heating failures, lock-outs, glazing, drainage and more. If you smell gas, leave the property and call the National Gas Emergency line on 0800 111 999 first.
How quickly can someone attend?
It depends on the nature of the issue and your service level. Our call handlers are available 24/7 to triage and, where a visit is needed, dispatch a local contractor from our nationwide network as quickly as possible.
How do I report an issue?
Call our 24/7 hotline on 0247 5222 999, or log it through the Client Portal. Both are monitored around the clock.
How do I access the Client Portal?
Clients can sign in to the Client Portal at necos.app — also linked from our site header — at any time to report issues and follow progress. Contact support@necos.fm if you need an account.