Out of hours · White-label property support
Professional cover when your office is closed.
Trained call handling, property-focused triage, remote resolution, make-safe guidance and controlled escalation — protecting residents, property and budgets outside office hours. Real people, real triage. Not an answering service.
How it works
Answer
A dedicated line answered by a trained call handler — under your brand.
Assess
Immediate safety assessment: people, property, security, vulnerability.
Diagnose
Structured questions against your scripts, site notes and rules.
Resolve
Safe remote resolution or make-safe guidance wherever appropriate.
Escalate
The right local trade mobilised only when attendance is justified.
Handover
A full incident record and next-working-day handover for your team.
What's included
- Dedicated out-of-hours telephone support and trained call handling
- Full triage and structured diagnosis against your procedures
- Remote troubleshooting and resident guidance where safe
- Make-safe, contain and isolate guidance where a repair can wait
- Classification of emergency, urgent or next-working-day response
- Contractor escalation to your approved suppliers or an agreed backup network
- Approval-limit and authority controls before non-emergency spend
- Incident notes, actions, outcome and next-day handover
- White-label scripts and service presentation