Flooding, no power, or a security breach? Call 0247 5222 999 now.
Don’t wait for a form — our emergency desk answers 24/7.
Smell gas? Leave the property and call the National Gas Emergency line on 0800 111 999.
Report an issue
Tell us what’s happened.
Reporting an issue should be quick and calm. Our streamlined process saves time, reduces stress and gets your tenants the support they need without delay.
Ways to report
Choose what works for you.
Phone · 24/7
Friendly, fully trained call handlers guide you through the process with care.
0247 5222 999Client Portal
Log the issue with as much detail as possible — nature of the issue, address, tenant details and photos.
Open Client PortalOnline form
For anything that isn’t an emergency, use the form below and we’ll give you a reference straight away.
Go to the formHow it works
Five steps to resolved.
- 01
Contact us 24/7
Call the emergency hotline or use the Client Portal, any time, day or night.
- 02
Provide key details
The type of problem, the property address, any immediate safety concerns and tenant availability.
- 03
Assessment & triage
Our specialists assess severity, give guidance to prevent further damage, and assign the right contractor.
- 04
Local contractor dispatched
A vetted local professional from our nationwide network attends.
- 05
Resolution & follow-up
You receive a detailed report: the work carried out, costs and any recommendations.
Report an issue
Fields marked * are required.