About NECOS
Your trusted partner when property emergencies strike.
Quality, reliability and peace of mind — whenever you need it most. 24 hours a day, 7 days a week, 365 days a year.
Who we are
Our call centre is open — and ready for your call.
Nationwide Emergency Call Out Services (NECOS) provides fast, reliable and professional property emergency call-out across the UK. Our mission is simple: wherever you are, expert help is always within reach.
Whether you're a corporate landlord, build-to-rent owner, property management company or letting agent — or a contractor looking to join a growing network of professionals — we make property emergencies simple, efficient and accessible, and we build lasting relationships along the way.
Reliability
Emergencies arrive without warning. We're always ready to respond, with a clear process from start to finish.
Quality
Experienced, vetted contractors who uphold the highest standards of craftsmanship and customer service.
Customer satisfaction
Clear communication and genuine care for every property, and every emergency.
Working together across the land
A nationwide service with local expertise.
Our service spans the whole country, but every job is handled by local experts who understand their communities. Plumbing emergency, electrical failure or any other urgent repair — our contractors deliver solutions tailored to each situation.
- 01
24/7 availability. Emergencies don't wait for business hours, and neither do we.
- 02
Expert contractors. A network of fully vetted, experienced professionals.
- 03
Nationwide reach. Every corner of the UK — from Land's End to John o' Groats.
- 04
Fast response. Quick dispatch and decisive action to keep disruption to a minimum.
- 05
Fair pricing. Transparent quotes and no hidden fees — honest pricing for work performed.
We always work with the highest responsibility
Eight core values.
They shape how we treat our customers, our contractors and our community — and they hold us to the highest standards in the industry.
01
Reliability
Dependable in every situation
Emergencies don't keep office hours. We're available 24/7 so customers can always rely on a swift, efficient response.
02
Quality
Excellence in craft
Carefully vetted contractors deliver lasting, high-standard solutions on every call-out.
03
Customer-centric
Putting you first
Personal care, a real understanding of your needs, and solutions shaped around your property.
04
Integrity
Honest and transparent
Clear, upfront pricing and honest communication, so you always know what to expect.
05
Speed
Quick action, less damage
Fast action minimises damage and disruption — and gets life back to normal sooner.
06
Collaboration
Working as one
Our team, our contractors and our customers working together for a seamless service.
07
Accountability
Owning the outcome
Everyone on a job is accountable for their work. When we promise, we follow through.
08
Sustainability
Caring for the future
Sustainable practices that minimise our footprint while delivering reliable results.
Emergency desk · Open 24/7
Something broken right now?
Our emergency desk is open 24 hours a day, 365 days a year. Call now, or report it online.