Complete facilities management · Nationwide
One partner. One platform. Complete control.
From a single urgent repair to a national multi-site portfolio, we coordinate the people, systems, compliance, approvals, evidence and commercial controls that keep properties safe, compliant and well maintained.
75%
of issues resolved by telephone triage without a contractor attending
NECOS reported
24/7/365
emergency support, every day of the year
1
point of contact for every workstream
Integrated facilities management
One relationship. Every workstream.
A joined-up model that removes the hand-offs between separate contractors and disconnected systems — with NECOS.APP as your client-side control layer.
Single contact
One team and one route in, for every workstream and every property.
Shared standards
The same operating rules, whichever trade attends and wherever the site sits.
Central records
Jobs, documents and certificates held together, not scattered across inboxes.
Clear approvals
Quotes, spend limits and escalation routes agreed up front and applied consistently.
End-to-end evidence
Photographs, certificates and close-out notes on every job, ready for audit.
- Reactive
- Emergency
- Out of Hours
- Planned
- Compliance
- Cleaning
- Property Works
How the services fit together
Every workstream, one operating structure.
Reactive issues, emergencies, out-of-hours calls, planned programmes, compliance, cleaning and larger property works — managed the same way, recorded in the same place.
Reactive Maintenance
Day-to-day repairs and faults, managed end to end.
Emergency & Make-Safe
Urgent incidents, protection and stabilisation. 24/7/365.
Out of Hours
Dedicated 18:00–06:00 weekday, weekend and bank holiday cover.
Planned Maintenance
Reduce failure, protect assets, control spend.
Health, Safety & Compliance
Inspections, testing, records and remedials.
Cleaning & Specialist Services
Routine, deep, emergency and specialist cleaning.
Voids & Refurbishment
End-to-end property turnaround and improvement.
Property Maintenance
Building fabric, external and specialist support.
Sectors
Residential, commercial, industrial and public estates.
NECOS.APP
Your portfolio, jobs, approvals and records in one place.
Nationwide delivery · Land's End to John o' Groats
Local capability. Central control.
A central helpdesk and operating structure with a nationwide pool of vetted local professionals — faster mobilisation, one consistent relationship, and less unnecessary travel.
- 01
Central intake — One route for issues, work requests and escalation.
- 02
Priority assessment — Issue type, urgency, access and authority confirmed.
- 03
Local allocation — The appropriate trade or specialist selected and instructed.
- 04
Managed execution — Progress, access, evidence and client communication coordinated.
- 05
Close-out — Completion evidence, documents, invoices and onward actions recorded.
Quality & governance
Evidence, transparency and accountability.
A service is only complete when you can see what was done, why it was done and what happens next.
01
Vetted professionals
Fully vetted, experienced local professionals — checked before they ever attend.
02
Transparent pricing
Upfront quotations and no hidden fees. You approve the cost before the work.
03
Completion evidence
Reactive work is closed with photographic evidence and a clear handback.
04
Compliance records
Testing, certificates, RAMS, COSHH and associated records kept alongside the work.
05
Client authority
Quote approvals, agreed spend controls and escalation routes keep you in control.
06
NECOS.APP audit trail
One client environment from work request through approval, completion and invoice.
Mobilisation
Control established before the first issue arrives.
- 01
Portfolio setup
Properties, site contacts, access arrangements, operating hours and critical asset information confirmed.
- 02
Service scope
Agree which workstreams sit with NECOS.FM: reactive, emergency, out of hours, planned, compliance, cleaning and property works.
- 03
Rules & authority
Priorities, pre-authorised spend, quote approval routes, escalation contacts and emergency protocols defined.
- 04
NECOS.APP configuration
Your portfolio environment, job routes, user access and approval workflow set up.
- 05
Supply chain alignment
Expected trades, geographic coverage and specialist requirements mapped to the portfolio.
- 06
Go-live & review
Launch, monitor early activity, review performance and refine the rules where needed.
Performance management
SLAs, KPIs and management information.
Service levels should be visible, measurable and linked to your priorities. The same NECOS.APP workflow that captures the job also gives you the evidence for portfolio reviews and supplier governance.
| Area | Example measure | Why it matters | Output |
|---|---|---|---|
| Response | Time to triage / attend | Controls urgency and resident impact | SLA reporting |
| Completion | First-time completion / ageing | Shows operational effectiveness | Open-job review |
| Commercial | Quote turnaround / approvals | Prevents jobs stalling | Approval dashboard |
| Quality | Evidence / revisit / snag rate | Protects standards | QA review |
| Compliance | Due / completed / remedial | Reduces compliance drift | Schedule and exception list |
| Out of hours | Triage resolution / call-out rate | Measures avoided attendance | OOH activity summary |
Why partner with NECOS.FM
Because facilities management should be easier to control.
One partner
A complete multi-service route rather than a fragmented contractor list.
One platform
NECOS.APP for portfolio activity, jobs, quotes, approvals, evidence and invoices.
24/7 capability
Emergency support every day of the year, with a dedicated out-of-hours model.
Triage-led control
Resolve appropriate issues remotely; mobilise engineers when attendance is genuinely required.
Nationwide reach
Local delivery capability under one central operating structure.
End-to-end ownership
From report and diagnosis to repair, documentation and commercial close-out.
Also available
HVAC & Mechanical
Maintenance, repair and optimisation of heating, ventilation and air-conditioning to control running costs and extend equipment life.
Security
Working with security specialists on manned guarding, CCTV, access control and perimeter protection.
Energy Management & Sustainability
Strategies and technologies that optimise energy use, reduce costs and support your sustainability goals.
The NECOS.FM Promise
Responsive when something goes wrong. Structured before it does. Visible throughout the process.
Emergency desk · Open 24/7
Let's build a better FM model.
A single property, a specialist workstream or a complete nationwide solution — talk to us. For emergencies, call the hotline now.