Emergency call-out · 24/7
Swift, streamlined emergency response. Nationwide.
Built for build-to-rent and corporate landlords, and property management companies with large UK portfolios. A 24-hour call centre, telephone triage and a network of trusted local contractors.
24-hour call centre
Fully trained call handlers.
Our 24-hour call centre is the backbone of the service. Professional call handlers support tenants and property managers around the clock, offering reassurance and clear guidance — so emergencies are managed promptly and stress is kept to a minimum.
Telephone triage
Saving time and money.
Experienced call handlers diagnose problems over the phone and give tenants practical, safe solutions. Common issues are resolved quickly, unnecessary contractor visits are avoided, and only genuinely urgent issues need on-site attention.
Nationwide network
Trusted local contractors.
When on-site support is needed, we call on our nationwide supply chain of vetted, qualified and experienced tradespeople. From city centres to rural properties, every contractor meets rigorous quality and safety standards — consistent support across your entire portfolio.
What counts as an emergency
Six categories. One number.
If people, property or security are at risk right now, call us. These are the incidents our emergency desk handles every day of the year.
Water & drainage
Burst pipes, major leaks, no water, and drains or sewage backing up.
Electrical & gas
Loss of power, dangerous faults and gas-related incidents. If you smell gas, call 0800 111 999 first.
Weather & building
Storm and flood damage, roof leaks, fire damage and unsafe building elements.
Security & access
Break-ins, broken doors or windows, failed locks, boarding-up and emergency glazing.
Health & hygiene
Contamination, pest emergencies and immediate health and safety hazards.
Make-safe & recovery
Isolation, containment and temporary protection, followed by a plan for the permanent fix.
Trades we dispatch
- Plumbing
- Locksmith
- Electrical
- Glazing
- Drainage
- Gated Access
For portfolios
Emergency & Make-Safe service
Contracted 24/7/365 response with make-safe, containment and permanent repair planning, configured to your service level.
When your office is closed
Out of Hours cover
A white-label line from 18:00 to 06:00 on weekdays, and 24 hours at weekends and on bank holidays. Triage first, dispatch second.
Our commitment
More than a call-out service. A partner.
At the heart of our service is a commitment to integrity, transparency and customer satisfaction — safeguarding your assets, your reputation and the wellbeing of your tenants.
From triage to resolution, we deliver fast, efficient, high-quality solutions that help you maintain safe, high-quality homes, whatever the night throws at them.
Emergency desk · Open 24/7
Something broken right now?
Our emergency desk is open 24 hours a day, 365 days a year. Call now, or report it online.