Our triage service
Real, empathetic people. Guiding callers to safe solutions.
Your tenants talk to trained professionals who assess urgency and walk them through self-help steps — avoiding unnecessary contractor deployments.
Introducing telephone triage
Every minute counts. So does every call-out.
Property emergencies arrive at any hour, bringing stress and uncertainty for tenants, property managers and landlords alike. Our 24/7 telephone triage gives swift, expert help at the critical moment.
Leak, electrical problem or another urgent concern — our team offers initial troubleshooting and decides the right course of action. That proactive approach helps mitigate damage and reduces emergency call-out costs. Where a call-out is required, we connect you with local, qualified service providers who take it from there.
01
Call our hotline 24/7
Speak to a fully trained call handler and tell us about the issue you're facing.
02
Receive expert advice
Depending on the emergency and your service level, we guide you through steps to manage the situation and resolve it quickly.
03
Your safety comes first
If a visit is needed, we connect you with a local, qualified contractor — and your property is in safe hands.
Three controlled outcomes
Every call ends in one of three places.
The decision is driven by risk, not by the time on the clock.
01
Remote resolution
No immediate risk, and the fault can be safely reset or corrected over the phone. We confirm it's working, log it and close it. No contractor needed.
02
Make safe + defer
It needs a repair, but can be safely contained until normal hours. We isolate, contain or secure it, then book the repair for the next working day.
03
Emergency dispatch
Active risk remains, such as an uncontrolled leak, an electrical danger or a security breach. We escalate straight away to the right local trade.
Why use our triage service
Prompt, effective help when it matters most.
Emergencies can happen at any time, and your tenants deserve a quick, reliable response. From burst pipes to electrical failures, we take the stress out of it.
01
24/7 availability
Middle of the night or a bank holiday — we're ready.
02
Immediate expert guidance
Experienced handlers assess the situation and advise on the spot.
03
Comprehensive coverage
A broad range of property emergencies, handled end to end.
04
Peace of mind
Knowing professional help is a call away changes everything.
05
Professional, courteous service
Highly skilled people who care about the caller's experience.
06
Cost-effective
The right steps taken early mitigate damage and avoid unnecessary call-out charges.
Common property emergencies we triage
Just some of the issues we help with over the phone.
Plumbing
- Leaking pipes
- Blocked toilets
- Blocked pipes
Electrical
- Tripped breakers
- Blown fuses
- Lighting
- Power outages
Heating & hot water
- Boiler issues
- Thermostats
- Heating controls
Appliances
- Hob / oven
- Washer / dryer
- Fridge / freezer
- Dishwasher
Emergency desk · Open 24/7
Something broken right now?
Our emergency desk is open 24 hours a day, 365 days a year. Call now, or report it online.