Our triage service
Real, empathetic people. Guiding callers to safe solutions.
Your tenants talk to trained professionals who assess urgency and walk them through self-help steps — avoiding unnecessary contractor deployments.
Why our triage service
24/7 availability
Middle of the night or a bank holiday — we're ready.
Immediate expert guidance
Experienced handlers assess the situation and advise on the spot.
Comprehensive coverage
A broad range of property emergencies, handled end to end.
Peace of mind
Knowing professional help is a call away changes everything.
Professional, courteous service
Highly skilled people who care about the caller's experience.
Cost-effective
The right steps taken early mitigate damage and avoid unnecessary call-out charges.
Issues we triage
Plumbing
Leaking pipes, Blocked toilets, Blocked pipes
Electrical
Tripped breakers, Blown fuses, Lighting, Power outages
Heating & hot water
Boiler issues, Thermostats, Heating controls
Appliances
Hob / oven, Washer / dryer, Fridge / freezer, Dishwasher