GMT
— Something’s just broken.
When it breaks,we answer.
24/7 emergency call-out, telephone triage and facilities management for build-to-rent, corporate landlords and property managers — nationwide, with local expertise.
Welcome to NECOS
One number for every property in your portfolio. Answered by real people at any hour, triaged with care, and resolved by trusted local trades — from Land’s End to John o’ Groats.
Anatomy of a call-out
From the first ring
to the final report.
Illustrative timeline. Actual attendance depends on the issue and your service level.
01
The Call
Water through the ceiling. Your tenant dials one number, and a trained call handler answers — nights, weekends and bank holidays included.
02
Triage
We assess urgency and risk, then talk the caller through safe self-help steps. Many issues are made safe over the phone — no call-out required.
03
Dispatch
If an engineer is needed, we match the job to a vetted local contractor with the right trade — fully briefed before they set off.
04
On Site
The engineer arrives, assesses, explains the fix and makes the property safe — with quality materials, to a standard we stand behind.
05
Fixed & Reported
Job closed. You receive a clear report: the work carried out, the costs, and any recommendations for future maintenance.
Nationwide coverage, local expertise
Everywhere you own. Someone local who knows it.
We cover the whole of the UK through a network of vetted local contractors. Each job goes to professionals who know their community — the personal, responsive service national chains can't match, with the reliability of a national operation.
Cities & towns
Urban centres to rural properties
One desk
A single point of contact, 24/7
Our triage service
Real people. Calm guidance. Fewer wasted call-outs.
Your tenants speak to trained, empathetic call handlers who assess urgency and guide them through safe self-help steps. Many issues are resolved over the phone — so contractors are only sent when they're genuinely needed, saving you time and money.
75%
of issues resolved by telephone triage without a contractor attending
NECOS reported
24/7/365
emergency support, every day of the year
1
point of contact for every workstream
Facilities management
Beyond the emergency. One partner, one platform.
Who we work with
Built for portfolios that never sleep.
Tailored plans — pay per call-out or per unit — priced on application.
Build-to-rent
Round-the-clock resident support that protects your reputation and keeps occupancy strong.
Corporate landlords
Consistent standards and reporting across every asset, wherever it sits in the UK.
Property managers
An out-of-hours desk that triages first, so you only pay for the call-outs that matter.
Letting agents
A dependable emergency line for your tenants — and fewer 3am calls for your team.
Why choose NECOS
The number one call for emergency repairs.
01
Quality you can trust
Every contractor is vetted for qualifications, insurance and track record before they ever reach your door.
02
Fast, reliable response
Calls are answered around the clock, triaged immediately and dispatched to local trades who know the area.
03
Transparent pricing
Clear, upfront estimates before work begins. No hidden fees, no surprises on the invoice.
04
One point of contact
One number for every property in your portfolio. No chasing multiple contractors — we coordinate it all.
Questions
Straight answers.
Landlord, property manager, tenant or contractor — here's what people ask us most.
Emergency desk · Open 24/7
Something broken right now?
Our emergency desk is open 24 hours a day, 365 days a year. Call now, or report it online.