Our process
Streamlined from the first call to the final report.
Property emergencies need immediate attention. Our process is designed so every situation is handled quickly, professionally and with minimal disruption.
Emergency request
Reach out for help
Contact us 24/7 by phone or through the Client Portal. Tell us what's happened, where, and anything else we should know.
Assessment & dispatch
Assessing the situation
Our trained call handlers assess urgency and first check whether the issue can be resolved safely with guided self-help. If a visit is needed, we match a local, qualified contractor by trade and availability.
Contractor dispatch
The assigned contractor receives every detail and heads to the property. We monitor and coordinate progress in real time.
On-site arrival & evaluation
Contractor arrival
The contractor assesses the issue, discusses it on site and explains the repair required. The priority: make it safe, efficiently and to a high standard.
Immediate action
Where the issue can be resolved on site, work begins straight away. If parts or specialist tools are needed, next steps are communicated clearly.
Repair & resolution
Timely repairs
Repairs are carried out with the property owner kept informed throughout. For larger works, the contractor sets out next steps and a clear timeline.
Quality assurance
A final inspection confirms everything is fixed and functioning, followed by a summary of the work and any recommendations.
Payment & feedback
Transparent billing
Payment is processed securely. You only pay for the work performed, with clear pricing and no hidden fees.
Customer feedback
We ask for your feedback after every job — it's how we keep standards high for clients and contractors alike.
Ongoing support
Continuous support
If anything else arises, or follow-up is needed, we're a call away. Long-term peace of mind is the point.