Frequently asked questions
Straight answers to common questions.
Landlord, property manager, estate agent, tenant or contractor — start here.
Still have questions? Our team is happy to help.
Enquiries 0247 5222 999, option 1
Mon–Fri, 8am–6pm
Emergency desk · Open 24/7
Something broken right now?
Our emergency desk is open 24 hours a day, 365 days a year. Call now, or report it online.