24/7 emergency property repairs in Southampton

Homeowners & tenants

Call 0247 5222 999.

Landlords, agents & property managers

Call us, or open an account for portfolio cover.

• Facilities management
• Out of hours cover

Emergency trades across Southampton

• Plumbing & leaks

  Leaks in shared houses and waterfront apartments, stopped fast.

• Electrical

  Faults and outages across terraces and modern flats.

• Heating

  Boiler breakdowns and no-heat calls in homes of every age.

• Locksmith

  Lock-outs and lock changes for Portswood's student lets and beyond.

• Glazing & boarding

  Wind-damaged or broken windows secured quickly.

• Drainage

  Low-lying drains near the water under pressure in heavy rain.

• Roofing

  Gutter and roof repairs after south-westerly storms.

Our nationwide network covers Southampton

Postcode districts covered: SO14–SO19, SO30–SO32, SO40, SO45, SO52

and surrounding areas including Eastleigh, Totton, Hedge End, Hythe, Chandler's Ford.

Property in Southampton

Southampton's housing includes Victorian and Edwardian terraces, post-war rebuilding in the centre, large interwar suburbs and modern apartments around the docks and Ocean Village. Many terraces near the universities have been converted into shared houses.

Its position on Southampton Water brings mild winters but frequent wind and rain from the south-west. High tides and heavy rain can put pressure on low-lying drainage near the waterfront.

Licensing applies to many shared homes in Southampton, where students, port workers, professionals and families all rent; Southampton City Council runs the schemes. Landlords need responsive cover across a varied portfolio.

How it works

75% of issues resolved by telephone triage without a contractor attending (NECOS reported).

• The Call

  Water through the ceiling. Your tenant dials one number, and a trained call handler answers — nights, weekends and bank holidays included.

• Triage

  We assess urgency and risk, then talk the caller through safe self-help steps. Many issues are made safe over the phone — no call-out required.

• Dispatch

  If an engineer is needed, we match the job to a vetted local contractor with the right trade — fully briefed before they set off.

• On Site

  The engineer arrives, assesses, explains the fix and makes the property safe — with quality materials, to a standard we stand behind.

• Fixed & Reported

  Job closed. You receive a clear report: the work carried out, the costs, and any recommendations for future maintenance.

• More about our triage service

Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999.

Nearby cities

• Portsmouth
• Brighton & Hove
• Bristol
• London

Emergency repairs in Southampton: FAQs

• What support do Southampton HMO landlords get?

  Round-the-clock emergency cover for shared houses, plus a written record of each repair — useful evidence for licence conditions set by Southampton City Council.

• Are waterfront apartment buildings in Southampton covered?

  Waterfront buildings are covered for leaks, electrical faults and entry problems, and we can work with building managers on access.

• Can homeowners and tenants in Southampton call you directly?

  Yes. Anyone with a property emergency in Southampton can call our 24/7 hotline on 0247 5222 999. A trained call handler will triage the problem, talk you through safe first steps and, if a visit is needed, dispatch a vetted contractor from our nationwide network.

• Do you always send an engineer?

  Not always. We triage every call first and guide callers through safe self-help steps where appropriate. 75% of issues are resolved by telephone triage without a contractor attending (NECOS reported). When attendance is genuinely needed, we dispatch a vetted contractor with the right trade.

• What should I do if I smell gas in Southampton?

  Leave the property and call the National Gas Emergency Service on 0800 111 999. Once you're safe, call us on 0247 5222 999 so we can coordinate any follow-on repairs.