Areas we cover · London
24/7 emergency property repairs in London
Water coming through the ceiling of a converted Victorian flat is a very London problem — the leak is often two floors up and nobody knows where the stopcock is. Call our 24/7 desk and a trained handler will help isolate it, then send a vetted plumber, electrician or locksmith if the job needs one, in any borough, day or night.
Call 0247 5222 999 · Open a business account
Homeowners & tenants
Call 0247 5222 999.
Landlords, agents & property managers
Call us, or open an account for portfolio cover.
Emergency trades across London
Plumbing & leaks
Burst pipes and leaks between stacked flats, isolated fast to protect the homes below.
Electrical
Power loss, tripping circuits and faults in older wiring behind converted period flats.
Heating
Boiler and communal heating failures in blocks, terraces and conversions across the capital.
Locksmith
Lock-outs, failed entry locks and changes after tenant turnover or a break-in.
Glazing & boarding
Broken shopfronts, sash windows and door panels boarded and secured the same night.
Drainage
Blocked stacks and overflowing drains, including issues linked to older combined sewers.
Roofing
Flat-roof and valley-gutter leaks on mansard and terrace roofs after heavy rain.
Our nationwide network covers London
Postcode districts covered: E1–E18, E20, EC1–EC4, N1–N22, NW1–NW11, SE1–SE28, SW1–SW20, W1–W14, WC1–WC2
and surrounding areas including Croydon, Kingston upon Thames, Romford, Harrow, Enfield, Bromley.
Property in London
London's housing is famously mixed: Georgian and Victorian terraces carved into flats, interwar suburban semis, post-war council estates and a fast-growing skyline of purpose-built rental towers. Shared risers, communal boilers and older lead or iron pipework sit side by side with modern plant rooms, so the same postcode can need very different fixes.
Summer downpours can overwhelm older combined sewers and flat roofs, while cold snaps catch out pipework in unheated loft conversions and communal stairwells. Leaks travelling between stacked flats are one of the most common out-of-hours calls in the capital.
The rental market is dominated by professional landlords, block managers and build-to-rent operators working across many of the boroughs, each with its own licensing expectations. A single route for emergencies across every borough keeps records consistent wherever a property sits.
How it works
75% of issues resolved by telephone triage without a contractor attending (NECOS reported).
The Call
Water through the ceiling. Your tenant dials one number, and a trained call handler answers — nights, weekends and bank holidays included.
Triage
We assess urgency and risk, then talk the caller through safe self-help steps. Many issues are made safe over the phone — no call-out required.
Dispatch
If an engineer is needed, we match the job to a vetted local contractor with the right trade — fully briefed before they set off.
On Site
The engineer arrives, assesses, explains the fix and makes the property safe — with quality materials, to a standard we stand behind.
Fixed & Reported
Job closed. You receive a clear report: the work carried out, the costs, and any recommendations for future maintenance.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999.
Nearby cities
Emergency repairs in London: FAQs
Do you cover every London borough?
Every borough is included — from the City and Westminster to the outer suburbs — and you call the same 24/7 number wherever the property sits.
Can you handle leaks affecting several flats in a London block?
Yes. The first step is finding the source and isolation point with the resident; then we coordinate access and the right trade so flats below are protected, keeping the managing agent informed.
Can homeowners and tenants in London call you directly?
Yes. Anyone with a property emergency in London can call our 24/7 hotline on 0247 5222 999. A trained call handler will triage the problem, talk you through safe first steps and, if a visit is needed, dispatch a vetted contractor from our nationwide network.
Do you always send an engineer?
Not always. We triage every call first and guide callers through safe self-help steps where appropriate. 75% of issues are resolved by telephone triage without a contractor attending (NECOS reported). When attendance is genuinely needed, we dispatch a vetted contractor with the right trade.
What should I do if I smell gas in London?
Leave the property and call the National Gas Emergency Service on 0800 111 999. Once you're safe, call us on 0247 5222 999 so we can coordinate any follow-on repairs.