Areas we cover · Cardiff
24/7 emergency property repairs in Cardiff
Renting in Cardiff? Whether you're a student in Cathays, a tenant in Canton or a landlord with flats in Cardiff Bay, there's one number to call when a pipe bursts, the power trips or a key snaps in the lock. We triage the problem on the phone and send a vetted contractor if it can't wait.
Call 0247 5222 999 · Open a business account
Homeowners & tenants
Call 0247 5222 999.
Landlords, agents & property managers
Call us, or open an account for portfolio cover.
Emergency trades across Cardiff
Plumbing & leaks
Leaks in Victorian terraces and bay-side apartments, stopped fast.
Electrical
Power loss and faults in student houses and modern flats.
Heating
Boiler breakdowns and no-hot-water calls through damp Welsh winters.
Locksmith
Lock-outs and lock changes across Cathays student lets and beyond.
Glazing & boarding
Wind-damaged or broken windows secured on exposed streets.
Drainage
Blocked shared drains and gullies in low-lying areas near the bay.
Roofing
Flat-roof and gutter leaks caused by persistent rain and Channel winds.
Our nationwide network covers Cardiff
Postcode districts covered: CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24
and surrounding areas including Penarth, Caerphilly, Pontypridd, Barry, Radyr.
Property in Cardiff
Cardiff grew rapidly as a coal port, leaving long rows of Victorian terraces across Cathays, Roath and Splott, grand villas in Pontcanna, and a newer waterfront of apartments around Cardiff Bay. Terraced homes here often share drainage and have rear extensions prone to leaks.
Wales's wet, mild climate means persistent rain and strong winds off the Bristol Channel. Gutters, flat roofs and older windows take a beating, and low-lying areas near the bay can see drainage struggle in heavy downpours.
Landlords in Wales must be registered and licensed under Rent Smart Wales, and Cardiff has a large student market around Cathays alongside professional and family lets. A clear record of emergency repairs supports compliance.
How it works
75% of issues resolved by telephone triage without a contractor attending (NECOS reported).
The Call
Water through the ceiling. Your tenant dials one number, and a trained call handler answers — nights, weekends and bank holidays included.
Triage
We assess urgency and risk, then talk the caller through safe self-help steps. Many issues are made safe over the phone — no call-out required.
Dispatch
If an engineer is needed, we match the job to a vetted local contractor with the right trade — fully briefed before they set off.
On Site
The engineer arrives, assesses, explains the fix and makes the property safe — with quality materials, to a standard we stand behind.
Fixed & Reported
Job closed. You receive a clear report: the work carried out, the costs, and any recommendations for future maintenance.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999.
Nearby cities
Emergency repairs in Cardiff: FAQs
Do you support landlords registered with Rent Smart Wales?
We do. Every repair we coordinate is recorded, helping Cardiff landlords show how they maintain their properties, and tenants get 24/7 emergency cover.
Do you cover apartments in Cardiff Bay?
Yes. We handle leaks, electrical faults and door-entry problems in bay-side apartment buildings, and can work with the building manager on access.
Can homeowners and tenants in Cardiff call you directly?
Yes. Anyone with a property emergency in Cardiff can call our 24/7 hotline on 0247 5222 999. A trained call handler will triage the problem, talk you through safe first steps and, if a visit is needed, dispatch a vetted contractor from our nationwide network.
Do you always send an engineer?
Not always. We triage every call first and guide callers through safe self-help steps where appropriate. 75% of issues are resolved by telephone triage without a contractor attending (NECOS reported). When attendance is genuinely needed, we dispatch a vetted contractor with the right trade.
What should I do if I smell gas in Cardiff?
Leave the property and call the National Gas Emergency Service on 0800 111 999. Once you're safe, call us on 0247 5222 999 so we can coordinate any follow-on repairs.