Areas we cover · Aberdeen
24/7 emergency property repairs in Aberdeen
Long, dark winters test every boiler and pipe in the Granite City. When the heating fails in a Rosemount tenement or a pipe bursts in a Cults family home, our trained handlers answer at any hour, guide residents through safe first steps and arrange a vetted engineer if one is needed.
Call 0247 5222 999 · Open a business account
Homeowners & tenants
Call 0247 5222 999.
Landlords, agents & property managers
Call us, or open an account for portfolio cover.
Emergency trades across Aberdeen
Plumbing & leaks
Burst and frozen pipes in granite tenements and family homes.
Electrical
Faults and outages, including during winter storms.
Heating
Boiler breakdowns through long, cold north-east winters.
Locksmith
Lock-outs and lock changes for tenement flats and houses.
Glazing & boarding
Storm-damaged windows boarded and made secure.
Drainage
Blocked common drains in tenements and gutters in heavy rain.
Roofing
Slate and chimney damage from North Sea storms and heavy snow.
Our nationwide network covers Aberdeen
Postcode districts covered: AB10–AB12, AB15, AB16, AB21–AB25 (Aberdeen post town); AB13 and AB14 (Milltimber and Peterculter)
and surrounding areas including Dyce, Bridge of Don, Cults, Westhill, Portlethen.
Property in Aberdeen
Aberdeen is the Granite City: tenements, terraces and villas built from grey granite, alongside post-war estates and modern homes on the city's edges. Granite is tough, but roofs, chimneys and window surrounds on older buildings need regular care.
On the North Sea coast in the north-east of Scotland, Aberdeen has long, cold winters with frost, snow and fierce coastal storms. Frozen pipes, boiler failures and storm damage to roofs are among the most common winter calls.
Energy-sector workers, students and families all shape the Granite City's rental market, overseen by Aberdeen City Council, and landlords must meet Scotland's repairing standard. Quick, well-recorded repairs protect tenants through harsh winters.
How it works
75% of issues resolved by telephone triage without a contractor attending (NECOS reported).
The Call
Water through the ceiling. Your tenant dials one number, and a trained call handler answers — nights, weekends and bank holidays included.
Triage
We assess urgency and risk, then talk the caller through safe self-help steps. Many issues are made safe over the phone — no call-out required.
Dispatch
If an engineer is needed, we match the job to a vetted local contractor with the right trade — fully briefed before they set off.
On Site
The engineer arrives, assesses, explains the fix and makes the property safe — with quality materials, to a standard we stand behind.
Fixed & Reported
Job closed. You receive a clear report: the work carried out, the costs, and any recommendations for future maintenance.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999.
Nearby cities
Emergency repairs in Aberdeen: FAQs
Frozen pipes in an Aberdeen winter — can you help?
Yes. Our handlers guide residents to isolate water and safely thaw pipes where possible, and we send a plumber if a pipe has burst.
How do you help Aberdeen landlords with the repairing standard?
Round-the-clock response and a clear history of every repair make it easier for Aberdeen landlords to show they meet the repairing standard.
Can homeowners and tenants in Aberdeen call you directly?
Yes. Anyone with a property emergency in Aberdeen can call our 24/7 hotline on 0247 5222 999. A trained call handler will triage the problem, talk you through safe first steps and, if a visit is needed, dispatch a vetted contractor from our nationwide network.
Do you always send an engineer?
Not always. We triage every call first and guide callers through safe self-help steps where appropriate. 75% of issues are resolved by telephone triage without a contractor attending (NECOS reported). When attendance is genuinely needed, we dispatch a vetted contractor with the right trade.
What should I do if I smell gas in Aberdeen?
Leave the property and call the National Gas Emergency Service on 0800 111 999. Once you're safe, call us on 0247 5222 999 so we can coordinate any follow-on repairs.