Areas we cover · Sunderland
24/7 emergency property repairs in Sunderland
Sunderland's single-storey terraced cottages are unlike anywhere else in the country, and their low roofs and rear additions bring their own repairs. Whether you live in one, own a street of them or manage flats near the centre or up at Roker, our 24/7 desk triages the problem and arranges a vetted trade.
24/7 · Call handlers available now
Homeowners & tenants
Something broken right now in Sunderland? Call 0247 5222 999 — a trained call handler answers day and night.
Landlords, agents & property managers
Call us, or open an account for portfolio cover across Sunderland and the rest of the UK.
Trades we cover
Emergency trades across Sunderland.
Plumbing & leaks
Leaks and burst pipes in cottages and terraced homes.
Electrical
Faults and outages in older terraces and newer estates.
Heating
Boiler breakdowns and frozen pipes in cold North Sea winters.
Locksmith
Lock-outs and lock changes for family and student lets.
Glazing & boarding
Broken or storm-damaged windows boarded and secured.
Drainage
Blocked drains behind terraced streets cleared quickly.
Roofing
Roof repairs on single-storey cottages and exposed seafront homes.
Coverage
Our nationwide network covers Sunderland.
Postcode districts covered
SR1–SR6
and surrounding areas including Washington, Houghton-le-Spring, Seaham, Boldon, Hetton-le-Hole.
Property in Sunderland
Single-storey terraced cottages, built in large numbers for shipyard and mining families, set Sunderland apart, alongside two-storey terraces, interwar and post-war estates and newer homes. Cottage roofs and rear additions are common sources of leaks.
Cold winds, frost and coastal storms arrive off the North Sea every winter. Frozen pipes, boiler breakdowns and roof damage in exposed seafront areas are regular calls.
Many of the city's rental homes are affordable family lets, with a smaller student market near the university; Sunderland City Council oversees the sector. Landlords benefit from one reliable emergency number wherever their properties are.
How it works
Call. Triage. Dispatch. On site. Fixed.
75% of issues resolved by telephone triage without a contractor attending (NECOS reported).
- 01
The Call
Water through the ceiling. Your tenant dials one number, and a trained call handler answers — nights, weekends and bank holidays included.
- 02
Triage
We assess urgency and risk, then talk the caller through safe self-help steps. Many issues are made safe over the phone — no call-out required.
- 03
Dispatch
If an engineer is needed, we match the job to a vetted contractor covering Sunderland with the right trade — fully briefed before they set off.
- 04
On Site
The engineer arrives, assesses, explains the fix and makes the property safe — with quality materials, to a standard we stand behind.
- 05
Fixed & Reported
Job closed. You receive a clear report: the work carried out, the costs, and any recommendations for future maintenance.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999.
Questions
Emergency repairs in Sunderland: FAQs.
Nearby cities
Emergency desk · Open 24/7
Something broken right now?
Our emergency desk is open 24 hours a day, 365 days a year. Call now, or report it online.