Areas we cover · Stoke-on-Trent
24/7 emergency property repairs in Stoke-on-Trent
Six towns, one number. Landlords and residents across Hanley, Burslem, Tunstall, Stoke, Fenton and Longton call the same 24/7 line when pottery-era pipework bursts, the heating fails or a lock gives out, and a vetted engineer is dispatched when the job needs one.
24/7 · Call handlers available now
Homeowners & tenants
Something broken right now in Stoke-on-Trent? Call 0247 5222 999 — a trained call handler answers day and night.
Landlords, agents & property managers
Call us, or open an account for portfolio cover across Stoke-on-Trent and the rest of the UK.
Trades we cover
Emergency trades across Stoke-on-Trent.
Plumbing & leaks
Leaks from ageing supply pipes in pottery-era terraces.
Electrical
Faults and outages in older terraces and family homes.
Heating
Boiler breakdowns and frozen pipes through Midlands winters.
Locksmith
Lock-outs and lock changes across all six towns.
Glazing & boarding
Broken windows and doors boarded or reglazed.
Drainage
Blocked drains behind terraced rows cleared quickly.
Roofing
Chimney, slate and gutter repairs on older terraced roofs.
Coverage
Our nationwide network covers Stoke-on-Trent.
Postcode districts covered
ST1–ST4, ST6–ST12
and surrounding areas including Newcastle-under-Lyme, Kidsgrove, Stone, Cheadle, Biddulph.
Property in Stoke-on-Trent
Stoke-on-Trent is a federation of six pottery towns, and its housing reflects that history: rows of Victorian terraces built for pottery workers, interwar and post-war estates, and newer homes on former industrial land. Older terraces often have original chimneys and ageing supply pipes.
The Potteries see typical Midlands weather with cold, frosty winters and some heavy rain. Frozen pipes, blocked gutters and leaks from ageing roofs are common seasonal calls.
Affordable family lets dominate the private rented sector in the Potteries, with some student housing near Staffordshire University, under Stoke-on-Trent City Council. Landlords whose properties are spread across the six towns benefit from one emergency number.
How it works
Call. Triage. Dispatch. On site. Fixed.
75% of issues resolved by telephone triage without a contractor attending (NECOS reported).
- 01
The Call
Water through the ceiling. Your tenant dials one number, and a trained call handler answers — nights, weekends and bank holidays included.
- 02
Triage
We assess urgency and risk, then talk the caller through safe self-help steps. Many issues are made safe over the phone — no call-out required.
- 03
Dispatch
If an engineer is needed, we match the job to a vetted contractor covering Stoke-on-Trent with the right trade — fully briefed before they set off.
- 04
On Site
The engineer arrives, assesses, explains the fix and makes the property safe — with quality materials, to a standard we stand behind.
- 05
Fixed & Reported
Job closed. You receive a clear report: the work carried out, the costs, and any recommendations for future maintenance.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999.
Questions
Emergency repairs in Stoke-on-Trent: FAQs.
Nearby cities
Emergency desk · Open 24/7
Something broken right now?
Our emergency desk is open 24 hours a day, 365 days a year. Call now, or report it online.